Due to system maintenance for the onboarding of the BCOM Joyful Retirement MPF Scheme to the eMPF Platform on 3 September 2024 , the iMPF service of our website and mobile app is temporarily suspended starting from 27 August 2024 until further notice. We apologise for any inconvenience caused.

With effect from 3 September 2024, the scheme administration services of BCOM Joyful Retirement MPF Scheme are performed by the eMPF Platform. Participating employers and scheme members need to submit MPF administration instructions and manage the registered MPF accounts in the eMPF Platform via the eMPF Web Portal (www.empf.org.hk) or eMPF Mobile App.

Instructions can also be submitted by paper-based means to the eMPF Platform by post, fax, email or in person. You can obtain the paper instruction forms from eMPF Service Centres or download from eMPF.org.hk/forms/en. Please refer to the table below for further information:

Submission Channel	Details
Postal Address	PO Box 98929 Tsim Sha Tsui Post Office
Fax number*	3197 2988
Email Address*	forms@support.empf.org.hk
eMPF Service Centres	Hong Kong Island Unit 601B, 6/F, Dah Sing Financial Centre, No. 248 Queen's Road East, Wanchai, Hong Kong Kowloon Suites 1205-6, 12/F, Chinachem Golden Plaza, No. 77 Mody Road, Tsim Sha Tsui East, Kowloon New Territories Suite 1802A, 18/F, Tower 2, Nina Tower, No. 8 Yeung Uk Road, Tsuen Wan, New Territories Service hours of eMPF Service Centres Monday to Friday : 9AM – 6PM Saturday : 9AM – 1PM Sunday & Public Holiday : Closed

* Not applicable to instructions that require certified true copy of supporting document(s).

For more details, please refer to the "Participating Employers - eMPF Platform Onboarding Cover Letter and Other Notification" and "Scheme Members - eMPF Platform Onboarding Cover Letter and Other Notification" issued on 2 July 2024. You may contact eMPF Customer Service Hotline at 183 2622 for administrative related enquiry and/or our hotline at 223 95559 for other related issue.